What payment methods do you accept?
We accept both PayPal and all major credit / debit cards.
Do you ship Internationally?
Yes. We ship worldwide, all orders are shipped using a Tracked & signed for service. Expected International shipping delivery times are: Europe: 3 / 5 working days Rest of the World: 5 / 7 working days
How long will the delivery take?
All orders will be shipped Tracked & Signed for within the next working day. Expected delivery times are: UK: Royal Mail 1st class: 1 / 2 working days. Royal Mail 2nd class: 2 / 5 working days. Europe: Tracked Shipping: 3 / 6 working days. Rest of the World: Tracked Shipping: 5 / 10 working days.
Are your items genuine?
Yes. All items are Authentic. Unless described as 'Bootleg' in the description.
Do you sell brand new items?
Most of our inventory pieces are second hand vintage items. However, we do also stock brand new items occasionally which will be clearly stated in the items description.
What should I do if my order hasn't been delivered yet?
If your order is not received with 10 working days of purchase contact us on either. Email: firstname.lastname@example.org Instagram: @smoothcactusstore Facebook: smooth cactus
Do you accept returns or refunds?
Due to being a small independent business we cannot accept returns on items that do not fit. However if significant damage or wear are present (that haven't been mentioned in the description) we are happy to discuss your return. Contact: email@example.com Buyer must front the return postage via a Tracked delivery service. We cannot be held accountable for any items lost in transit with Royal Mail. We will try our best to resolve the issue and claim a refund from Royal Mail.